Sintoma de que se le cambio el idioma al Maxisys. Si asi fue  solicita un cambio de lenguaje a Support Autel. 
They need the following information from the device.
Name:
Serial number:
Password:
Problem:

mail to tech support:
North America: support@autel.us;
Europe: support@autel.eu;
Other Area: support@autel.com.